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Outpatient HIS

An outpatient workflow system for private medical institutions and clinics, covering online booking, consultations, queueing, patient operations and follow-up marketing, with group-level operations and multi-site coordination.

Online booking

Open direct online channels.

Visits & records

Consultations and records online.

Queue & calling

Smoother in-clinic patient flow.

VIP management

Build lasting patient assets.

Follow-up marketing

Improve return visits.

Designed strictly in line with China's national specification for the basic functions of hospital information systems, delivered as a lightweight cloud platform suited to dental, skin and TCM outpatient clinics.

Case study

Shanghai Yixin TCM Clinic

Shanghai medical-insurance designated institution · A TCM clinic under Yixin Health · opened in 2018 · located in Pudong New Area, Shanghai · focused on cardiovascular diagnosis, treatment and rehabilitation · departments include TCM internal medicine, acupuncture, tuina, gynaecology and rehabilitation

The clinic is built around its renowned-physician studios and cardiovascular specialty, serving mostly patients who return for long-term conditioning. Star physicians' appointment slots are scarce and schedules flexible, so bookings and follow-ups long relied on manual coordination. With patients drawn from many communities and long return cycles, visit records and client information are scattered across channels, with no unified patient asset base or proactive follow-up mechanism.

What the system covers

  • Online booking: appointments via WeChat official account and mini program, with slots, schedules and closures published in one place.
  • Outpatient visits: registration, consultation, records and prescriptions go online, with every visit traceable.
  • Queuing & calling: triage numbering and room flow connect automatically, cutting on-site waiting.
  • Client management: patient details, visits and spending are consolidated into a single clinic record.
  • Call-based follow-up: follow-up tasks are assigned and calls logged, keeping conditioning and return-visit plans on track.
Keen Dental Medical Group

Founded in 2006 · China's first dental-focused company listed on the NEEQ · 29 chain institutions across multiple cities, including Jinan, Qingdao, Zibo, Weifang, Dezhou and Tai'an · more than 500,000 visits a year

The group runs a three-tier network of flagship hospitals, regional branches and community clinics, operating in parallel across cities. Booking slots, schedules and client information sit separately in each site, making group-level visibility over visit volumes and performance hard to obtain. Dental care involves long follow-up cycles and complete treatment chains, so cross-site visits and long-term follow-up call for a unified client view and a structured call follow-up process.

What the system covers

  • Group collaboration: accounts, departments and permissions are configured centrally, supporting two-tier group and branch management.
  • Online booking: appointments and slot management cover every site, so patients can pick the nearest one.
  • Visits & records: registration, consultation, records and prescriptions follow one standard across sites.
  • Queuing & calling: waiting, calling and room flow are connected for a consistent experience at every site.
  • Client management: treatments, visits and spending are archived together, enabling a cross-site client view.
  • Call-based follow-up: implant and orthodontic cases are dispatched for follow-up by cycle, with every call logged.

Organisation information is compiled from official websites and public reports, for background reference only.

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Frequently asked questions

The questions our clients ask most. You can also ask the AI assistant in the bottom-right corner.

Which institutions is Outpatient HIS for?

TCM, dental and dermatology outpatient clinics as well as private medical institutions, with group-level multi-site operation.

Which modules are included?

Online booking, visits and medical records, queueing and calling, VIP patient management, and call-back marketing.

Does it follow national standards?

It is designed strictly in line with China’s national specification for the basic functions of hospital information systems, and deployed as a lightweight cloud platform.

Are there reference customers?

It is in use at Shanghai Yixin TCM Clinic and Keen Dental Medical Group, covering both single-site clinics and multi-city chains.

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